The PRIV Club App: Privacy Policy
Last updated: October 26, 2026
The PRIV Club is our members' app. This policy explains what the app collects, why, and what you can do about it. It's operated by Privilege Clothing Boutique Ltd. (PRIV the Brand), Building B, 19368 Fraser Highway, Surrey, BC V3S 6K6, Canada. Questions? Email letschat@privilegeclothing.com or call 604-530-0665.
Shopping on shoppriv.com is covered by our main Privacy Policy. This page covers the app.
What we collect
- Your account: your email address (we sign you in with a one-time code, so there's no password), your first name, and your birthday if you gave it to us in our previous rewards program, so we can send your birthday reward.
- Your points and membership: your points balance and history, your tier, your referral code and who referred you. These come from your orders in our Shopify store and, if you were a member before, our previous rewards program.
- Your orders: order numbers, what you bought and shipping status, pulled from Shopify so you can track orders in the app.
- What you share in the club: chat messages you send us, poll votes and polls you post, likes and questions in The Studio.
- Creators and gifting: if you apply as a creator, your name, email, Instagram and TikTok handles, size and why you want to join. If you pitch a gifting idea, your idea, format, timing and size. If we pick you, we create a $0 order in Shopify so we can ship to the address on your account.
- Your bag: what's in your shopping bag is saved on your phone so it's still there next time.
- Notifications: if you turn on notifications, a device token so we can send them. You can turn them off anytime in your phone's settings.
We do NOT collect your location, contacts, photos or camera, and we don't use advertising trackers in the app.
Payments
When you check out, you're using Shopify's secure checkout. Your card details go straight to Shopify and its payment processors. We never see or store your full card number.
How we use it
- To run your membership: points, tiers, rewards, your birthday treat and referrals.
- To show your orders and let you shop and check out.
- To reply to your messages and run polls, The Studio and gifting.
- To send you the emails and notifications you'd expect, like sign-in codes, points updates and rewards.
- To keep the app safe and working.
We never sell your personal information.
Who we share it with
- Shopify, which runs our store, customer accounts, orders and checkout.
- Service providers that host the app's servers and send our emails, only to do that job for us and under contract.
- The law: if we're legally required to.
Some of these providers may store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law.
What other members see
Your chat with us is private. Poll results show totals, not who voted. If you post a poll, other members can see your question. Your gifting pitches and creator application are only seen by PRIV.
Keeping and deleting your data
You can delete your account anytime in the app: go to Me, then Delete my account. That removes your club profile, points, messages, votes, likes, pitches and sign-in. We keep order records only as long as the law requires for tax and accounting. You can also email us to see, correct or delete your information.
Kids
The PRIV Club isn't meant for children under 13, and we don't knowingly collect their information. If you think a child has signed up, email us and we'll delete the account.
Changes
If we change this policy, we'll update the date at the top and let you know in the app if it's a big change.
Contact
Privilege Clothing Boutique Ltd.
Building B, 19368 Fraser Highway, Surrey, BC V3S 6K6, Canada
letschat@privilegeclothing.com · 604-530-0665
If you're not happy with how we've handled your information, you can contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.